FAQ
How long is the order processing time?
Orders are dispatched within 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Under what conditions can I return/ replace my product?
You can file a return request from your THERDMART account. Use the following stepsYou can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.Return request will be reviewed by THERDMART. If required, request will be shared with the merchant for his/her approval.After approval, pickup of the product will be arranged through our courier partners.If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by THERDMART. After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability.
What kinds of payment methods do you accept?
We accept the payment through all Debit/Credit cards, Net banking and COD at available location.